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Welcome to HM Security Products Online!

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    To make purchases on the H.M. Security website you must be the holder of a valid credit card, signature based debit card, or other form of electronic payment accepted by this site (“Payment Card”), such as:
  • Visa
  • Master Card
  • American Express


  • H.M. Security cannot always guarantee availability of stock.  Should we, for any reason be unable to supply a particular item, we will deliver a suitable substitute where possible, except where you have elected not to receive substitute products.
  • In the case of promotional items or limited stock items, we may not be able to deliver a substitute item.
  • If you are not satisfied with a substitute item, you may return this in accordance with our Returns Policy.
  • If we are unable to supply each and every item ordered or in the quantities ordered, you nevertheless agree to accept delivery and make payment for the items correctly delivered.


  • Orders will be accepted in writing only (fax or e-mail); telephonic order will not be accepted.
  • Please include all contact and delivery details when placing an order.
  • Payment terms are strictly pre-payment.
  • Orders for ex-import or special items cannot be cancelled.  A re-stocking charge will apply to cancellation or returning of standard stock items.
  • Transport and / or Packing charges will be added where necessary.
  • Delivery time is estimation only and we will not be held accountable for delay in deliveries.  Delivery terms will count from the date of receipt of payment.
  • Payment for orders should be made in advance
  • Details for payment are provided on completion of your order.


  • Quotation prices are valid for 14 days. 
  • If required, additional costs will be provided for the transportation of goods, together with estimates for insurance to a named destination.
  • Confidentiality of our offer must remain between the Purchaser and H.M. Security and may not be discussed with any third party outside the parties involved unless agreed upon between the Purchaser and H.M. Security.


  • Typographical / clerical errors are subject to correction.


  • GOODS 
  • Responsibility of goods ceases at delivery to transport company in good condition.  All goods are checked and will be in working order upon dispatch.
  • The suitability of the goods for the use contemplated by the client is the sole responsibility of the client and H.M. Security shall in no way be responsible for the suitability of the goods for any particular end use.
  • In the event of using self-defense goods, namely pepper guns, stun guns, pepper sprays or any other items pertaining to self-defense they are to be used within the parameters of the law as stated in Section 49 of the Criminal Procedure Act (when defending yourself), and many not be used for any other reason, except for defending yourself against wild animals or vicious dogs etc.
  • Goods are to be checked on delivery & invoice / slip to be signed.  No queries will be entertained relating to goods after 7 working days.


  • No goods will be accepted for return unless approved by H.M. Security
  • Special / non-stock / imported / damaged items will NOT be exchanged, cancelled or returned after order is placed.
  • Goods returned will only be exchanged / returned / credited if they are in their original packaging with all manuals etc.
  • 15 % handling charges + on the invoice value of goods will be charged for goods which are returned without being exchanged.
  • Consignment goods will not be allowed unless supervised by one of the personnel of H.M. Security.  However, client is free to come over and view product or request complete specification from the office.
  • Please contact our sales office prior to returning goods.  Appropriate documentation and / or reference number will be provided to you.